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Customer Service | Responsible Craft

CONTACT OUR CUSTOMER SUPPORT

We are passionate about what we do.  We are here for you to answer any questions you may have.

Shipping

All of our products are made to order.  We do our best to process and ship orders within 5-7 business days.  Custom design orders may take a little longer, due to the design setup and proofing process.

We ship via USPS. You will have the option to choose the speed and service at checkout. All shipping rates are calculated based on weight. If you have any questions about specific shipping rates or times, please contact us and we’ll be glad to help.

First Class Mail – Starting at $4
Priority Mail, 2-3-Day delivery, tracked, and insured – Starting at $6.65
Express Mail, Next day – Starting at $24
(All rates based on weight and subject to change)

 

Returns

We have a 100% satisfaction guarantee. Meaning if for any reason you are not satisfied with your order, we would be happy to assist you on replacing your item or fixing it for you. 
You may exchange or return new, unused products in their original condition within 30 days of receipt. Shipping charges are non-refundable.

Please return products to:
Responsible Craft
Attn: Return
5172 Landis St.
San Diego, CA 92105

 

Refunds

You may expect a refund within 7-14 days after we have received your return. Refunds are issued in the same form of payment that was used for the original purchase.

Disclaimer: Custom work is non-refundable and once in-progress, custom projects cannot be cancelled.  We accept cancellations and issue full refunds if we have not started or already produced your product.